Refunds

BMG EBIKES Return Policy

1. General Return Policy:

Test Drives: Bikes that have been test-driven and subsequently purchased cannot be returned for a refund.
Standard Returns: If you are not satisfied with your bike and it meets the return criteria, you may be eligible for a refund or exchange under the following conditions:

2. Eligibility for Refund or Exchange:

Time Frame: You must request a return within one week of the purchase date.
Condition of the Bike: The bike must be in its original condition. This means no dents, scratches, or signs of wear.
Refund Process: If the bike meets the above criteria, BMG EBIKES may issue a full refund.  Alternatively, you can apply the refund towards the purchase of a different model bike.

3. Non-Refundable Items:

Custom Orders: No refunds are provided for custom or specially ordered bikes.
Special Promotions and Clearance Items: Items purchased through special promotions, discounts, or clearance sales are final and not eligible for refunds.

4. How to Request a Return or Exchange:

Contact Us: Reach out to our customer service team within the specified time frame.
Inspection: The bike will need to be inspected to confirm its condition.

For more details or to initiate a return, please contact our customer service team directly. info@bmgebikes.com